'surfaced' means SHE raised it with Brian (chat lead / ping). record_response was
also setting it on Brian's reply, so every thread he touched looked surfaced even
though she never brought it to him. Replying now just stores the pending response;
status stays honest (only her surfacing sets 'surfaced').
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>