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serversdownandClaude Opus 5 704cd7b111 feat(bridges): mm_probe -- tell apart the four faults THOR calls "disconnected"
THOR reports every failed connection as "disconnected" and nothing more.  That
one word covers at least four distinct faults with four different fixes, and
telling them apart is the difference between a modem reboot and a site visit.
Nobody had a way to do that during the 2026-09-22 outage, which is the actual gap
that incident exposed -- not a missing THOR feature, but a missing tool.

    connection refused    something answered and said no -- wrong port, or the
                          modem refusing a further session
    connect timed out     nothing answered -- trusted-IP whitelist, firewall, or
                          the modem is off the network.  A whitelist DISCARDS
                          rather than refuses, so this is its signature
    connected, no reply   the MODEM answered but the unit did not.  TCP is fine;
                          the modem is not forwarding to serial.  This is what a
                          wedged transparent-TCP session looks like, and it is
                          the case THOR cannot distinguish from the others
    replied               the unit is alive; the fault is upstream software

Each verdict prints what to try next.  The no-reply case points at ACEmanager's
TCP Idle Timeout first, since a stale session holds a single-slot modem's only
connection until that timeout frees it.

--slots N opens N simultaneous connections and reports how many the far end
accepts, which directly tests the single-session hypothesis against a real modem.

Read-only throughout: POLL, SERIAL and the 0x49 state read -- the same three
commands THOR's own connection check uses.  Sends the correct per-SUB data
offsets (POLL 0x0030, SERIAL 0x000A, 0x49 0xFFFF); offset 0 returns only the
short probe reply.

Works for both series and says which answered: a Series III reply opens DLE STX,
a Micromate reply opens with a bare STX.

Verified against UM12947 through the bench relay, and against a closed port for
the refused path.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01Ru8Lg9HkkYvX9VWWo65SmL
2026-09-25 14:50:44 -04:00

227 lines
9.6 KiB
Python

#!/usr/bin/env python3
"""
mm_probe.py — answer "why can't we reach this unit?" in one command.
THOR reports a failed connection as "disconnected" and nothing else. That single
word covers at least four completely different faults with four different fixes,
and telling them apart is the difference between a modem reboot and a site visit:
* **connection refused** something answered and said no — wrong port, or the
modem is refusing a further session
* **connect timed out** nothing answered at all — trusted-IP whitelist,
firewall, or the modem is off the network
* **connected, no reply** the MODEM answered but the unit did not. The TCP
path is fine; the modem is not forwarding to serial.
This is the signature of a wedged transparent-TCP
session, and it is the one THOR cannot distinguish
from any of the others
* **replied** the unit is alive; the problem is upstream software
Read-only. It sends `POLL`, then optionally `SERIAL` and the state read — the
same three commands THOR's own connection check uses — and never writes.
Usage
-----
python3 bridges/mm_probe.py 63.45.161.30:9034
python3 bridges/mm_probe.py 10.0.0.8:12345 --timeout 5
python3 bridges/mm_probe.py <host:port> --slots 3
`--slots N` opens N connections at once and reports how many the far end accepts.
A transparent-TCP modem typically serves **one** session; if the first succeeds
and the rest are refused or hang, that confirms the single-slot behaviour and
explains why a leaked session takes a unit offline until the slot frees.
Works for both series: a Series III reply opens `DLE STX`, a Micromate reply
opens with a bare `STX`, so the probe also tells you which one answered.
"""
from __future__ import annotations
import argparse
import socket
import sys
import time
from pathlib import Path
sys.path.insert(0, str(Path(__file__).resolve().parent.parent))
from minimateplus.framing import build_bw_frame # noqa: E402
DLE, STX, ETX = 0x10, 0x02, 0x03
def destuff(raw: bytes) -> bytes:
"""Strip framing and DLE escapes; return the payload without its checksum."""
i = 1 if raw and raw[0] == STX else (2 if len(raw) > 1 and raw[1] == STX else 0)
out = bytearray()
while i < len(raw):
b = raw[i]
if b == DLE and i + 1 < len(raw):
out.append(raw[i + 1])
i += 2
continue
if b == ETX:
break
out.append(b)
i += 1
return bytes(out[:-1]) if len(out) > 1 else b""
# Reads are two-step on Series III: a probe at offset 0, then a data read at the
# block's length. THOR sends these offsets, and they also work on a Micromate.
OFFSETS = {0x5B: 0x0030, 0x15: 0x000A, 0x49: 0xFFFF}
def exchange(sock: socket.socket, sub: int, timeout: float) -> tuple[bytes, float]:
sock.sendall(build_bw_frame(sub, OFFSETS.get(sub, 0)))
t0 = time.time()
buf, deadline = b"", t0 + timeout
sock.settimeout(0.3)
while time.time() < deadline:
try:
chunk = sock.recv(4096)
if not chunk:
break
buf += chunk
if buf.endswith(bytes([ETX])) and len(buf) > 8:
break
except TimeoutError:
continue
except OSError:
break
return buf, time.time() - t0
def step(n: int, label: str, result: str) -> None:
print(f" [{n}] {label:.<28} {result}")
def probe(host: str, port: int, timeout: float) -> int:
print(f"\ntarget {host}:{port} (read-only: POLL, SERIAL, state)\n")
# ── 1. TCP ────────────────────────────────────────────────────────────
t0 = time.time()
try:
sock = socket.create_connection((host, port), timeout=timeout)
except ConnectionRefusedError:
step(1, "TCP connect", f"REFUSED after {1000*(time.time()-t0):.0f} ms")
print("\nverdict: something answered and actively refused.")
print(" Not a silent firewall drop — the host is reachable.")
print(" Wrong port, the service is down, or the modem is refusing")
print(" an additional session because its one slot is in use.")
return 2
except (TimeoutError, socket.timeout):
step(1, "TCP connect", f"TIMED OUT after {time.time()-t0:.1f} s")
print("\nverdict: nothing answered at all.")
print(" A silent drop, which is what a trusted-IP whitelist looks")
print(" like — it discards rather than refuses. Check the modem's")
print(" Trusted IPs (and note a VPN changes the IP you arrive from),")
print(" the firewall, and whether the modem is on the network.")
return 3
except OSError as e:
step(1, "TCP connect", f"FAILED: {e}")
return 4
step(1, "TCP connect", f"ok ({1000*(time.time()-t0):.0f} ms)")
# ── 2. POLL ───────────────────────────────────────────────────────────
try:
raw, dt = exchange(sock, 0x5B, timeout)
except OSError as e:
step(2, "POLL", f"send failed: {e}")
sock.close()
return 4
if not raw:
step(2, "POLL", f"NO REPLY in {timeout:.1f} s")
print("\nverdict: the MODEM answered but the unit did not.")
print(" TCP is fine end to end — something accepted the connection.")
print(" What is missing is the serial side. Most likely the modem is")
print(" not forwarding to its serial port, which is what a wedged")
print(" transparent-TCP session looks like: the slot is held by a")
print(" connection that never closed.")
print("\n Try, in order:")
print(" 1. ACEmanager -> TCP Idle Timeout. If 0/disabled, a stale")
print(" session holds the slot forever. 2 minutes is the value")
print(" this project standardised on.")
print(" 2. Reboot the modem. If that fixes it, the modem was")
print(" holding state and the timeout is the permanent fix.")
print(" 3. Check the unit's own screen — serial cable, power.")
sock.close()
return 5
series = "Series III (DLE STX)" if raw[0] == DLE else "Micromate (bare STX)"
step(2, "POLL", f"reply {len(raw)} B in {1000*dt:.0f} ms")
p = destuff(raw)
ok = len(p) > 3 and p[2] == 0xFF - 0x5B
step(3, "frame", f"{'valid' if ok else 'MALFORMED'}, {series}")
if not ok:
print("\nverdict: something replied, but not a seismograph.")
print(" Another service is on this port, or the modem is in a mode")
print(" that injects its own text (check Quiet Mode / AT echo).")
print(f" first bytes: {raw[:16].hex(' ')}")
sock.close()
return 6
# ── 3. identity + state ───────────────────────────────────────────────
for n, (sub, label) in enumerate(((0x15, "serial"), (0x49, "state")), start=4):
try:
r, dt = exchange(sock, sub, timeout)
d = destuff(r)[5:]
if sub == 0x15:
# serial is a null-terminated run; a further field follows it
serial = bytes(d[11:]).split(b"\x00")[0]
step(n, label, serial.decode("ascii", "replace") or "(empty)")
else:
step(n, label, "MONITORING" if len(d) > 11 and d[11] else "idle")
except OSError:
step(n, label, "no reply")
sock.close()
print("\nverdict: the unit is alive and answering.")
print(" If THOR still shows it disconnected, the fault is in THOR, not")
print(" the network or the device.")
return 0
def slots(host: str, port: int, n: int, timeout: float) -> None:
print(f"\nopening {n} simultaneous connections to {host}:{port}\n")
held = []
for i in range(n):
try:
s = socket.create_connection((host, port), timeout=timeout)
held.append(s)
step(i + 1, f"connection {i+1}", "accepted")
except ConnectionRefusedError:
step(i + 1, f"connection {i+1}", "REFUSED")
except (TimeoutError, socket.timeout):
step(i + 1, f"connection {i+1}", "timed out")
except OSError as e:
step(i + 1, f"connection {i+1}", f"failed: {e}")
print(f"\n{len(held)} of {n} accepted.")
if len(held) == 1:
print(" Single-slot behaviour confirmed — this far end serves ONE")
print(" session at a time. A connection that is never closed takes")
print(" the unit offline until the idle timeout frees the slot.")
for s in held:
s.close()
def main() -> int:
ap = argparse.ArgumentParser(description=__doc__,
formatter_class=argparse.RawDescriptionHelpFormatter)
ap.add_argument("target", help="host:port, e.g. 63.45.161.30:9034")
ap.add_argument("--timeout", type=float, default=10.0)
ap.add_argument("--slots", type=int, metavar="N",
help="open N simultaneous connections to test single-slot behaviour")
a = ap.parse_args()
host, _, port = a.target.rpartition(":")
if not host:
ap.error("target must be host:port")
if a.slots:
slots(host, int(port), a.slots, a.timeout)
return 0
return probe(host, int(port), a.timeout)
if __name__ == "__main__":
raise SystemExit(main())